FAQ | Craft Suppliers Co.

💜 Frequently Asked Questions

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📦 SHIPPING

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–5 business days depending on your location.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over $49.

Q: Will I receive tracking information?
A: Yes! Once your order ships, you will receive a tracking number via email.

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🛍️ ORDERS

Q: Can I change or cancel my order?
A: If your order has not shipped yet, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes.

Q: My order arrived damaged or incorrect—what should I do?
A: Please contact us right away with your order number and photos, and we’ll make it right!

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🎨 PRODUCTS

Q: What can I use your products for?
A: Our clay and glitter are perfect for slime, fake bakes, tumblers, nail art, DIY crafts, and more!

Q: Is your foam clay easy to use?
A: Yes! Our foam air dry clay is soft, lightweight, and easy to mold—perfect for beginners and experienced creators alike.

Q: Do your products dry?
A: Yes, our foam clay air dries to a smooth and lightweight finish.

Q: Are colors exactly as shown?
A: We do our best to display colors accurately, but slight variations may occur due to screen settings.

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📬 RETURNS & REFUNDS

Q: Do you accept returns?
A: Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us and we’ll be happy to help.

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💌 CONTACT

Q: How can I contact you?
A: You can reach us anytime through our contact page or by email. We’re always happy to help!

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Thank you so much for supporting our small business 💜